FAQs
JEWELLERY CARE & FAQ
A little love goes a long way.
Everything you need to know about wearing and caring for your Enchanting Vault pieces.
1. Is your jewellery really waterproof?
Yes — every piece in our collection is waterproof and designed to be worn through your everyday life. Shower in it, swim in it, sweat in it. Our anti-tarnish plating is built to handle real life, not just special occasions. That said, we recommend avoiding prolonged exposure to chlorinated pools, saltwater, or harsh chemicals like bleach and cleaning products, as these can accelerate wear on any plated jewellery over time.
2. Will it tarnish or turn my skin green?
No. Our pieces are anti-tarnish plated, which means they're designed to hold their colour and finish far longer than standard plated jewellery. You won't get the dreaded green ring or dull, patchy finish. To keep them looking their best for as long as possible, store them in a dry place when not wearing them and give them a gentle wipe with a soft cloth after wear.
3. Is your jewellery suitable for sensitive skin?
Our pieces are made with stainless steel as the base metal, which is suitable for most skin types. If you have a known metal allergy, we recommend checking the product description of each piece before purchasing, as base metals may vary across our range. When in doubt, reach out to us and we'll help you find the right piece.
4. How do I care for my jewellery to make it last?
Caring for your Enchanting Vault pieces is simple:
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Store them in a dry place — a small pouch or box away from moisture and direct sunlight
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Avoid spraying perfume, applying lotions, or using hairspray directly onto your jewellery
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Put your jewellery on last when getting ready, after all products have fully dried
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Wipe gently with a soft, dry cloth after wearing to remove oils and residue
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Remove before swimming in chlorinated pools or using harsh household cleaning products
Follow these simple steps and your pieces will stay looking beautiful for a long time.
5. How do I know what size to order?
Most of our pieces are one size fits most and designed to suit a wide range of wearers comfortably. For pieces where sizing matters — like rings and bracelets — we include specific measurements in the product description so you can measure at home before ordering. If you're ever unsure, feel free to reach out and we'll help you find your perfect fit.
6. What if my piece arrives damaged or faulty?
We pack every order carefully, but if something arrives damaged, broken, or not as described, we want to make it right immediately. Contact us at vaultenchanting@gmail.com within 7 days of receiving your order with your order number and a clear photo of the issue. We'll assess it promptly and arrange a replacement, exchange, or refund in line with your rights under the Australian Consumer Law. Please note that earrings cannot be returned for change-of-mind reasons due to hygiene but if they arrive faulty or broken, we will always take them back.
Why Us?
Enchanting Vault started with a simple frustration: finding jewellery that looked good, lasted, and didn't cost a fortune felt impossible.
As the founder, I'd spent years either overspending on "nice" jewellery or settling for pieces that tarnished, faded, or turned my skin green within weeks. There didn't seem to be a brand that took affordable jewellery seriously — one that treated it as something you could wear every day, not just save for special occasions.
So I built one, because looking good shouldn't come with a catch.