Enchanting Vault ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit enchantingvault.com.au (the "Website") or otherwise interact with us, and how you can access, correct, or seek further information about that information.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using our Website, you agree to the collection and use of your personal information as described in this Policy.

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1. What Personal Information We Collect:​

We only collect personal information that is reasonably necessary for us to operate our business and provide our products and services to you. This may include:

• Name, billing and shipping address

• Email address and phone number

• Order history and purchase details

• Payment information (processed securely by our third-party payment processor — we do not store full credit card details)

• Information you provide when contacting our customer service team

We do not collect sensitive information (such as health, religious, or biometric information) and we do not use marketing cookies, advertising pixels, or third-party tracking tools on our Website beyond what is strictly necessary to operate the site and process orders.

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2. How We Collect Personal Information:​

We collect personal information directly from you when you:

• Place an order on our Website

• Create an account

• Contact us with an enquiry, return, or complaint

We may also collect limited technical information automatically (such as IP address and browser type) through standard web server logs, for security and website-functionality purposes only.

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3. How We Use Your Personal Information:​

We use personal information for the following purposes:

• Processing and fulfilling your orders, including arranging delivery

• Communicating with you about your order (confirmations, shipping updates, returns)

• Responding to customer service enquiries

• Complying with our legal and regulatory obligations (e.g. tax and consumer law record-keeping)

• Improving our Website and product offering

We will not use your personal information for any other purpose without your consent, unless required or authorised by law.

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4. Disclosure of Personal Information:​

We do not sell or rent your personal information to third parties. We may disclose personal information to:

• Delivery and logistics providers, to fulfil and deliver your order

• Payment processors, to securely process your payment

• IT service providers who host our Website and store data on our behalf

• Government or regulatory bodies, where required by law

All third parties we work with are required to handle your personal information securely and in accordance with applicable privacy laws.

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5. Storage and Security:​

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Personal information is stored on secure servers operated by reputable third-party providers within Australia or with providers that maintain comparable data protection standards.

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

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6. Access and Correction:​

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make such a request, please contact us using the details in Section 9.

We will respond to access and correction requests within a reasonable timeframe, and may need to verify your identity before processing your request.

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7. Cookies:​

Our Website may use essential cookies required for core functionality, such as keeping items in your shopping cart and enabling secure checkout. These cookies do not track you across other websites and are not used for advertising purposes. You can disable cookies through your browser settings, though this may affect your ability to use certain features of the Website.

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8. Complaints:​

If you believe we have breached the Privacy Act or the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. We will investigate and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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9. Contact Us:​

If you have any questions about this Privacy Policy or wish to access, correct, or make a complaint about your personal information, please contact us:

Enchanting Vault Pty Ltd ; Email: vaultenchanting@gmail.com ; ABN: 38698152377

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10. Changes to This Policy:​

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Last updated" date.