At Enchanting Vault, we want you to love your jewellery. This Returns & Refunds Policy explains your rights and how our change-of-mind returns process works, in addition to your rights under the Australian Consumer Law (ACL).

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1. Your Rights Under Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This means all sales are final, except where required under the Australian Consumer Law (ACL). ​

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2. When You Are Entitled to a Refund:

Under the Australian Consumer Law, you may be entitled to a refund if your item:

• Arrives faulty or defective

• Is significantly different from its description or product photos

• Is not fit for its intended purpose

Earrings — Important Notice

Due to health and hygiene reasons, earrings cannot be returned or refunded under any circumstances once they have made contact with skin, except where the item arrives faulty, broken, or significantly not as described.

If your earrings arrive damaged or defective, please contact us within 7 days of receiving your order and we will make it right.

This policy is in place to protect the health and safety of all our customers and is consistent with standard practice across the jewellery industry.

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3. How to make a claim:

Contact us at vaultenchanting@gmail.com within 7 days of receiving your order. Please include:

• Your order number

• A clear photo of the item and the fault

We will respond within 2 business days and start the assessment of your claim. If approved, we will offer a refund, replacement, or exchange at our discretion, in line with our obligations under the ACL.​

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4. What is NOT Covered:

• Change of mind

• Incorrect size or style ordered

• Earrings that have made contact with skin, unless faulty or broken on arrival

• Minor variations in colour due to screen display differences

• Normal wear and tarnishing over time due to improper care

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5. Exchanges:

Customers are advised to place orders with due consideration, as all sales are final and exchanges cannot be accommodated. As a small business, we are unable to facilitate exchange processes and therefore operate under a strict no‑exchange policy. By proceeding with a purchase, customers acknowledge and accept this condition and we appreciate their understanding and support of our business operations.

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6. Faulty or Incorrect Items:

If you receive an item that is faulty, damaged on arrival, or different from what you ordered, please contact us at vaultenchnating@gmail.com within 7 business days from the time of delivery with photos of the item and packaging. We will arrange a replacement, repair, or refund at no cost to you, in line with your rights under the Australian Consumer Law.

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7. Damage During Transit:

If your order arrives visibly damaged, please retain all original packaging and contact us as soon as possible so we can resolve the issue quickly.

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8. Return Address:

Enchanting Vault Pty Ltd

Returns Address: 3 Pyatt Pl, Renown Park. SA. 5008.​