Last updated: 01/07/2026

These Terms & Conditions ("Terms") govern your use of vaultenchanting@gmail.com (the "Website") and any purchase you make from Enchanting Vault ("we", "us", "our"). By accessing the Website or placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.

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1. About Us:

Enchanting Vault (ABN: 38698152377) is a jewellery retailer operating enchantingvault.com.au, with its registered address at 3 Pyatt Pl, Renown Park. SA. 5008. We sell our products to customers within Australia only.

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2. Eligibility:

By using our Website, you confirm that you are at least 18 years old, or are using the Website under the supervision of a parent or guardian, and that you have the legal capacity to enter into a binding contract.

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3. Products and Descriptions:

We make every effort to display our jewellery accurately, including descriptions, materials, and pricing. However:

• Colours may vary slightly depending on your device's display settings

• Jewellery is often handmade or hand-finished, so minor variations between items are normal and not considered defects

• We reserve the right to correct any errors in product descriptions or pricing, including after an order has been placed, and will notify you if this affects your order
   

4. Pricing and Payment:

All prices listed on the Website are in Australian Dollars (AUD) and include GST where applicable, unless stated otherwise. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

Payment must be made in full at the time of order through one of our accepted payment methods. We use secure third-party payment processors and do not store your full payment card details.

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5. Order Acceptance:

Placing an order on the Website constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including, but not limited to: product unavailability, pricing errors, suspected fraud, or issues with payment. If we cancel an order after payment has been taken, we will provide a full refund.

A contract between you and us is only formed once we send you an order confirmation email.

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6. Shipping and Delivery:

We currently ship within Australia only. Estimated delivery times are provided at checkout and are indicative only; we are not liable for delays caused by couriers or circumstances outside our reasonable control.

Risk in the goods, including risk of loss or damage, passes to you once the order has been delivered to the address provided at checkout. Please ensure your delivery details are accurate, as we are not responsible for orders sent to an incorrect address provided by you.

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7. Returns and Refunds:

Our approach to returns, exchanges, and refunds — including your rights under the Australian Consumer Law — is set out in our separate Returns & Refunds Policy, which forms part of these Terms.

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8. Jewellery Care:

We provide care instructions with our products to help maintain their appearance and longevity. Jewellery may tarnish, discolour, or wear over time, particularly with exposure to water, perfume, or chemicals, and this is not considered a manufacturing fault.

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9. Intellectual Property:

All content on the Website, including text, images, logos, product photography, and designs, is owned by or licensed to Enchanting Vault and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from the Website for commercial purposes without our prior written consent.

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10. Limitation of Liability:

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

To the maximum extent permitted by law, our liability for any loss or damage arising from your use of the Website or purchase of products is limited to the amount you paid for the relevant product. We are not liable for any indirect, incidental, or consequential loss.

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11. Website Use:

You agree not to misuse the Website, including by attempting to gain unauthorised access to our systems, introducing malicious code, or using the Website for any unlawful purpose. We may suspend or restrict your access to the Website at our discretion if we reasonably believe these Terms have been breached.

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12. Privacy:

Our collection and handling of your personal information is set out in our Privacy Policy, which forms part of these Terms.

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13. Changes to These Terms:

We may update these Terms from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

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14. Governing Law:

These Terms are governed by the laws of South Australia. Any disputes arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of South Australia.

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15. Contact Us:

If you have any questions about these Terms, please contact us:

Enchanting Vault Pty Ltd; Email: vaultenchanting@gmail.com; ABN: 38698152377